Course Meets:

November 20, November 21, 2008

Abstract:

The major objective of the course is to teach the basics of conducting internal audits of Quality Management Systems. This is a 2-day internal auditor training course with special attention given to the use of audits in conjunction with the ISO 9001:2000 international quality standard. Students will learn how to prepare for, conduct, and report on an internal company quality audit.

Case studies, exercises, and role-play will be used to help the understanding of the class concepts. A home assignment may be required at the end of day 1.

A copy of the ISO 9001:2000 standard will be provided.

Course content:

• Definitions of process, quality management system, quality audit, etc.
• Overview of the ISO 9001:2000 standard
• Qualifications of successful audits and auditors
• How to prepare for conducting an audit: planning, developing checklists, etc.
• Audit performance: opening meeting, closing meeting, effective interviews, asking questions, etc.
• Reporting audit findings: evaluation of findings, writing non-conformances, etc.
• Follow-up on reported non-conformances

Reference: http://www.plexusintl.com/us/iso9001_2000.htm

Who should attend:

Managers, Quality Managers, Senior Quality Assurance personnel or any employee who expects to be involved in the company's internal quality audit process. Companies preparing for or intending to qualify for or transition to ISO 9001:2000 certification are required to provide such training to internal auditors. This course, while providing a good review for experienced auditors, is primarily designed for novice auditors.

Prerequisites:

Students should be familiar with ISO 9001-2000 Guidelines and basic quality concepts.

Note:

1. A 10 % discount will be applied to the purchase of 3 or more registrations either on-line or via invoice.

2. This course will not be held if there are five or fewer registered and paid attendees.

3. Also available as an ON-SITE Course.

4. Do not pay the course fee until you are notified by the instructor that the course will be offered.

Payment due prior to the first class.

Mail remittance to:

ASQ Philadelphia Education Registrar

149 Kirkland Ave

West Chester PA 19380-3982

For Invoicing, provide a company purchase order and send to:

ASQ Philadelphia Education Registrar at the above address.

Email: captkmcc@verizon.net

Phone: 610-696-7589

Provide: Contact name, mailing address, telephone number of the person to receive the invoice.